Article Summary. Part 1. Power on your Samsung Smart TV. You can do this by pressing the Power button on the remote control or on the TV itself. There are many models of Samsung Smart TVs. This method should cover most recent models, but your TV may have different menu options than what you see here. Press the Menu, Home, or SmartHub button on your remote. This takes you to the Home menu.
The menu option varies by model. Select Wireless as the network type. A list of Wi-Fi networks will appear. If you don't see the network you're looking for, try rebooting your Wi-Fi access point. If you're trying to connect one of these models to a 5GHz network, you won't be able to make the connection. Select your Wi-Fi network. If your Wi-Fi network requires a password, a dialog box will appear asking you to enter it now.
Enter your Wi-Fi password and select Done. Select OK when the "Successful" message appears. Once your TV is online, you'll be able to use any services that require an internet connection. Part 2. Turn your Smart TV off and then back on. Some models may require you to reboot the system before the changes take effect. Make sure your Wi-Fi network is online and working properly. Connect a computer, phone, or tablet to the same network as your Smart TV to test whether the network is working properly.
If you're unable to browse the web on the network, the issue may be with your router or ISP. If you're having trouble getting online using any device on the network, contact your ISP for help. Check your Wi-Fi router settings. Move the wireless access point closer to the TV.
If your network is performing fine but your TV isn't able to connect, it could be because of the distance between the TV and the wireless access point. If possible, put both devices in the same room with a clear line-of-sight no walls or tall furniture between the two. Samsung recommends placing the router within 50 feet of the Smart TV, but the closer the better. If you're in an apartment or condo, neighboring units could be using devices that impact your wireless performance. Try a wired network connection.
If the wireless connection isn't working, you can connect your TV to the router with an Ethernet cable. Press the Menu or Home button your remote and select Network. Select Network Settings. Select Network Type. Select Wired. Select Connect. Update the firmware on your TV.
If the issue isn't with your internet provider, you may need to update your TV. Since the TV isn't online, you'll need a computer with internet access and a USB flash drive to download the update. Select your TV model. Download the latest firmware update to a USB drive. Connect the drive to your TV. Press the Home or Menu button on your remote and select Support. Select Software Update and then Update Now. Select USB and follow the on-screen instructions to apply the update.
When on the internet on a Samsung Smart TV there is an exit sign at the bottom. How do I use it? There is no cursor. There should be a 4-way pad on the front of the remote, press the down arrow until you highlight the exit, then click okay.
Not Helpful 1 Helpful To set up a Samsung smart TV with internet, where would I go to find my network? If you can get to step 6 in the above How To, the name of your WiFi network should appear on the list. If you are not sure what name to look for, check on another device phone, computer you have already connected. I had to add two steps at the beginning, as follows: 2a After pressing the home button, navigate with the left arrow key to the menu icon, which looks like three lines.
The icons will change. A new window will appear with a list, that includes "General" as an option. The easiest way is to try connecting to a mobile hotspot. If you already made a failed attempt to connect to a hotspot using one smartphone, try another phone or router. If your Samsung TV can connect to any wireless network hotspot or router , it means there is no problem with your TV. In this case, you should contact your internet service provider or the manufacturer of the WiFi router.
Sometimes, if a router is connected to too many devices, it may not handle all of them and create connectivity issues.
You should try reducing the number of connected devices to the network. You should also check if your other devices can easily connect to your router. If all your devices except your TV have no issues with connection, it means there is some problem with your TV. If there are just 1 0r 2 bars or it keeps fluctuating, you may not have a stable connection.
This is normal if the router is placed behind many walls. All Samsung Smart TVs launched prior to support only 2. So, if your TV is old, it may not support a 5Ghz network. In that case, you should contact your ISP internet service provider to adjust the network settings to 2. You can learn more about the Samsung TV model numbers by heading to my detailed explanation. Performing factory reset on your TV might fix such issues.
If any of the above suggestions did not work and you are still having an internet or WiFi connection problem, you should request your internet service provider to replace your internet modem or WiFi router. Having installed a new modem or router, your problem should be fixed. As a last resort to fix the WiFi connection issue on your Samsung TV, you should try to install the latest available firmware on your TV.
Please refer to that guide. Having installed the latest firmware, the internet connection problems on your TV should be fixed hopefully. Below is a video by the Samsung support team showing different ways to troubleshoot wireless network connection issues on Samsung TV. In this Article hide. Restart Your Samsung TV. Check Your WiFi Password. Try Connecting to a Different Wireless Network. Check Network Signal Strength. Restart the Network Source. Change Your Modem and Router.
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