Order online today Don't forget to tag answers as Accepted Solutions and give a Like to the member s who helped you out. Reply Loading Hi, Thanks for your suggestions. I did call your sales team and give them my quote number. But they are not even near to resolve this issue.
They just keep on transferring their phone with their American accent so I stopped calling them. If there is any other way to escalate this issue please let me know. Thanks again.
Hi, I am at "we need approval from your body corporate to proceed" stage and I've already fax that paper to the provided number. With that letter I've got my quote order number as well. But sales team are not in the position to provide me with proper answer.
In one case I was told there is no cable on my area which is quite hard to digest when you already have bigpond order number there. Any further suggestion will be very helpful. Hi, Im in a similar sutuation. In response to sduelund. Hi sduelund, Can look into it for you, I'll be in touch via private message! I also have this problem, Is there anyone I can talk to about it? February Hi, I've also submitted a request to have it installed in my building and both emailed and faxed off the body corporate authorisation form to the required 03 number as specified on the top of the form, but am yet to hear anything back I sent it via email and fax weeks ago.
Please let me know who I can get in contact with. Cheers, Wayne. Related Content Cable Installation Hi Guys, I am looking to get home cable setup and when talking to sales she ran a serviceability che Find out more. Cable Installation Technician times Hi guys Looking for some information regarding cable installation times. Avoid queuing up and never worry about late fees again. See ADSL plans. You can connect to Telstra Velocity.
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The address you entered. Did you enter the correct street number or unit number? Try Again. Need help choosing a nbn plan? Find a suitable plan. Get more out of your home internet. Change to Telstra nbn Read our nbn guarantee. Explore internet extras. See entertainment packages. Mobile broadband. For internet on the go. Mobile broadband plans Take your broadband with you. See mobile broadband devices. Latest updates. Switch Internet Changing nbn providers: your step-by-step guide. Mobile broadband 8 reasons to use mobile broadband.
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Service Availability Services not available to all areas or premises. Installation Standard installation includes self-installation of your modem, eligibility criteria applies. Medical security alarms, lift phones and fire indicator panels If you have a medical alarm, lift phone or fire indicator panel, you need to register these services with nbn co by calling Offer available to the following Telstra customers who sign up to selected plans before Mar 28 and redeem by May 31 New Upfront mobile customers on Medium, Large and Extra Large plans New Upfront internet customers on Essential, Premium and Ultimate plans New internet customers on Unlimited and Premium plans New Upfront data customers on Medium and Large plans New 5G home internet customers Must sign up and redeem offer via Telstra My Offers Requires internet and compatible device.
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Find your nearest Telstra Store or Wi-Fi hotspot. Find a store. Close Plan finder dialog Plan finder. How many people in your home use the internet at the same time? This allows us to determine peak internet usage in your household. Required Required people. Back Next. And what do you typically use the internet for? Everyday family and HD video streaming. Ultra HD 4K video streaming and serious gaming. Ultra HD video streaming and serious gaming. Close How many people in your home use the internet at the same time?
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Each nbn line at your address could have different maximum speeds. We'll ask at checkout about additional nbn services. Close Speeds at your address dialog Speeds at your address. Close Telstra Smart Modem, with 4G network backup. Close What are high speeds for? Close Super savings on Superfast and Ultrafast add-ons. Customise your nbn plan with your favourite entertainment: Choose your plan and go to checkout Select the add-on card with the entertainment you want Follow the prompts and complete checkout We'll add it to your Telstra bill and send you any hardware you need.
Close nbn connection types explained dialog nbn connection types explained. Close The nbn satisfaction guarantee dialog The nbn satisfaction guarantee. Who's eligible?
Close Changing your broadband plan dialog Changing your broadband plan. Existing Telstra customers can change plans up to once a month. It's easy: Check your address This tells you what type of plan you can change to. If your address is nbn-ready, you can switch over to the nbn at the same time Choose a new plan Choose the data and speed you need.
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Standard Evening Speed 25Mbps download 4Mbps upload Typical speeds 7pm - 11pm Good for smaller households with low data demands Stream videos in Standard Definition p Stream a single video in High Definition p Work and study online while others browse Speeds experienced may be lower due to factors including in-home setup and wiring.
Other connections If the nbn network is not yet available at your address, you may have other options to get connected. We test your actual speeds once you're connected. What is Mbps? Mbps, or megabits per second is how fast data travels along a network. Close Superfast and Ultrafast add-ons dialog Superfast and Ultrafast add-ons. Your address is eligible for our speed add-ons, which can only be added on to the Premium Speed plan. Enjoy month-to-month freedom Both speed add-ons are month-to-month, so you can cancel anytime.
Close Telstra Plus. Get rewarded just for being with us. Close Broadband Protect dialog Broadband Protect. Network protection Your security starts with safer broadband with Network Protection. Parental controls and homework time With one simple setting, you can help protect everyone connected to your Telstra home internet service from known inappropriate sites and content including visitors using your home Wi-Fi on their own devices. Speed The Telstra Smart Modem automatically targets your device with a concentrated signal to deliver fast Wi-Fi exactly where you need it.
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Close Phone line plus unlimited standard Australian mobile calls dialog Phone line plus unlimited standard Australian mobile calls. Plan call rates Call connection fee included Local calls included National calls to fixed line numbers included Calls to standard Australian mobiles included Calls to 13 numbers Unlimited calls to 13 numbers included Directory Assistance Unlimited free calls included to , and Discounted international calls See countries and rates.
Is it a round coaxial type connection or an ethernet type connection. It may have actually been an NBN installer that has been let in by the apartment manager, or a third party provider organised by your apartment complex normally I would expect that they would have let you known what was going on. Given that they installed a GPO as well, I can pretty much guarantee that this was not a Telstra Tech as they don't perform electrical works.
It sounds like a third party contractor that has most likely been organised by your apartment complex. Hi Guys, I am looking to get home cable setup and when talking to sales she ran a serviceability che Very frustrated. Can someone please confirm whether or not cable internet uses the Foxtel cable?
Also, if yes, we have CrowdSupport Home. Home Automation. Telstra Plus. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
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